Frequently asked questions

Enrolment

How do I join Smiles?
Simply pick up a registration form with a Smiles Card at any Esso or Feoso service station. Complete the form and submit it at any service station. You can use the card instantly to start earning points. All mandatory details on the registration form must be completed to activate the card.


Point expiry

When will my Smiles Points expire?
Your Smiles Points will not expire if you make at least one petrol purchase within 12-month period using your Smiles Card.


Rewards redemption

Can I combine my Smiles Points with those of my spouse/friends/relatives to redeem a reward?
No. Smiles Points on different Smiles Cards cannot be combined for redemption.


Card replacement and member's information update

What should I do if my card is damaged/stolen/lost?
You should report it immediately to the customer service centre at 3197-8188 to avoid anyone from using your Smiles Points. Once reported, your card will be immediately blocked and cannot be used for redemption. To get a new replacement Smiles Card, just visit any Esso or Feoso service station and contact the customer service centre to transfer the Smiles Points from your damaged/stolen/lost card to your new card.

How do I inform you of my change of contact or other details?
Simply pick up a Member Particulars Update Form from any Esso or Feoso service station, complete and submit the form to our service station or send it back to us by post or by fax. Please allow approximately 4 to 6 weeks for us to update the information in our system.


Smile more with Smiles

Smile more with Smiles

Be rewarded for every journey as you earn Smiles Points every time you pump at any Esso or Feoso service station, and use these points to redeem for free petrol, convenience store items, and more! Sign up now at a service station near you.

Find a service station
How to earn and redeem

How to earn and redeem

Already a Smiles member? Discover how simple it is to start earning your Smiles Points, and how you can redeem rewards that will make you smile. On top of that, you can also convert your points into our partners' membership points to enjoy an even greater selection of benefits.

Learn how